Embedded Files
Job Aids - Colgan Air Services Flight Instructor Training
Job Aids - Colgan Air Services Flight Instructor Training
Tools used in Development: Canva, Venngage
Time in Development: 2 months
My Role: Graphic Designer and Subject Matter Expert
Context: To support key learning objectives, I created a series of visual job aids that reinforce essential concepts and provide quick-reference guidance for new CFIs.
Challenges: New CFIs needed quick access to essential information without being overwhelmed by dense training materials. The challenge was creating clear, visually engaging infographics that could stand alone as reference tools while aligning with the course content.
Solution: I designed a set of concise, visually organized infographics using Venngage to highlight key processes, responsibilities, and best practices. Each graphic was integrated into the training at relevant points and later housed in the learner’s resource "flight bag" for ongoing reference.
Vyond Videos - Colgan Air Services Flight Instructor Training
Vyond Videos - Colgan Air Services Flight Instructor Training
Tools used in Development: Vyond, Canva, ElevenLabs
Time in Development: 1 weeks
My Role: Graphic Designer
Context: To reinforce customer service standards for Colgan CFIs, I created one main two-minute Vyond video that highlights key expectations through clear narration and visual storytelling. I also developed two short 30-second scenario-based videos as part of a reflective assessment, prompting learners to evaluate what the CFIs in each scenario could have done better. Together, these videos bring real-world relevance to the training and encourage critical thinking around professional interactions.
Challenges: The challenge was to present customer service expectations in a way that felt realistic, engaging, and relevant to new CFIs—without overwhelming them with text-heavy content. I also needed to create scenario videos that encouraged reflection while remaining brief, visually clear, and aligned with Colgan’s tone and training goals.
Solution: I created a two-minute explainer video in Vyond to introduce Colgan’s customer service standards using clear narration and on-brand visuals. I also developed two short scenario videos that encouraged learner reflection through realistic, time-efficient examples. The videos were embedded into the eLearning to boost engagement and reinforce key expectations.
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